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Benefits and Eligibility
General
Reports




Benefits and Eligibility [Back to Top]
Q:What should I do when claims reject or deny because the member name and member ID do not match?Answer
A: Contact the family and review the information that is in Spider. Ask the family member if there have been any changes to the insurance information. Add an end date to the invalid insurance record and add a new insurance record with the correct information and the effective benefits date as the added date. Save the record once you have added the information.

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General [Back to Top]
Q:Where do I add new users in EIBilling?Answer
A: Go to Maintenance an select User List. Click on the Add User button. Type in the preferred Username, First Name, Last Name and Email Address. The user will receive an email with a link containing a temporary password.

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Reports [Back to Top]
Q:Which report should I use to review a list of services that are paid by escrow each month?Answer
A: Refer to the Summary by Service Type Report located under Reports then Summary Reports. Choose the dates in the From Date and To Date filters, then select "Escrow" from the Date Filter drop down list. Next select View Report.

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